Terms and Conditions for Man With Van Tottenhamgreen Services
These Terms and Conditions apply to all bookings made for Man With Van Tottenhamgreen services, including household moves, item transportation, collections, deliveries, and related labour-only support. By making a booking, the customer agrees to be bound by these terms. If the customer books on behalf of another person, the customer confirms that they have authority to accept these Terms and Conditions for that person and that all information provided is accurate and complete.
The purpose of these terms is to set out the rights and responsibilities of both the customer and the service provider in a clear and fair way. They cover the booking process, payment arrangements, cancellation rules, liability limits, waste handling requirements, and the law that governs the agreement. These terms are intended for a general UK service page and should be read carefully before confirming any booking with Man With Van Tottenhamgreen.
Nothing in these Terms and Conditions affects any rights the customer may have under applicable consumer law. However, because the service is often arranged quickly and sometimes involves time-sensitive work, it is especially important that all details are checked before the booking is confirmed. Any variation to these terms must be agreed in writing and accepted by both parties.
Bookings may be requested by phone, email, online form, or another approved method. A booking is not confirmed until the service provider has accepted the job details and, where required, received the agreed deposit or full payment. The customer must provide complete and accurate information, including collection and delivery addresses, access conditions, item sizes, parking constraints, and any special handling requirements. If the customer fails to provide accurate information, the service provider may revise the price, amend the schedule, or cancel the booking where necessary.
When arranging a booking for a van and man service, the customer should ensure that the quoted details reflect the actual job. This includes the number and type of items, whether stairs or lifts are involved, and whether extra loading time will be required. Quotations are usually based on the information supplied at the time of enquiry. If the scope of work changes on the day, the service provider may charge a revised fee to reflect the additional labour, vehicle use, waiting time, or materials required.
The service provider reserves the right to decline any booking that cannot be performed safely, lawfully, or within the stated capacity of the vehicle or crew. This includes jobs involving prohibited items, unsafe access, or unreasonable timeframes. The customer is responsible for ensuring that items are ready for collection at the agreed time unless the booking specifically includes packing, dismantling, or additional loading assistance.
Payments must be made in the manner agreed at the time of booking. Depending on the job, payment may be due in advance, on the day of service, or by invoice if agreed in writing. Accepted payment methods may vary, but the customer remains responsible for ensuring that cleared funds are received by the due date. If payment is not made on time, the service provider may suspend the service, withhold completion, or recover outstanding sums through lawful means.
Unless otherwise stated, quotations are exclusive of unexpected additional costs caused by circumstances outside the service provider’s control. Such costs may include parking charges, congestion or access fees, disposal fees, extra labour, prolonged waiting time, redelivery attempts, and costs arising from inaccurate information provided by the customer. Any additional charges will be explained as soon as reasonably possible and must be paid in full.
Man With Van Tottenhamgreen may require a deposit to secure a booking, particularly for larger jobs, busy periods, or specialist work. A deposit reserves the vehicle and crew for the agreed time and date. Unless stated otherwise, deposits are non-refundable where the customer cancels after the deposit has been used to secure the slot, subject to the cancellation provisions below and any mandatory consumer rights that apply.
Cancellations must be made as early as possible. If the customer cancels a booking more than the minimum notice period agreed at the time of booking, any refund or deposit treatment will be handled in accordance with the booking terms communicated to the customer. If the customer cancels with short notice, the service provider may retain part or all of the deposit to cover lost time, administration, and scheduling losses, unless a different arrangement was agreed in writing.
If the service provider needs to cancel or reschedule due to vehicle breakdown, staff illness, severe weather, safety concerns, legal restrictions, or other events beyond reasonable control, the customer will be offered a new date where possible. In such cases, the service provider will not be liable for indirect losses arising from the change, provided reasonable efforts are made to notify the customer promptly and minimise disruption. Where a refund is due, it will normally be limited to sums already paid for the cancelled service and not yet used.
If the customer is not available at the agreed time or if access is materially obstructed, the booking may be treated as a cancellation or a failed attendance, depending on the circumstances. The customer may be charged for waiting time, abortive call-out costs, or the full service fee where the crew has already attended and was unable to perform the work due to reasons outside the service provider’s control.
Liability is limited to losses caused directly by the service provider’s proven negligence or breach of contract. The service provider will not be responsible for loss or damage that arises from the customer’s inaccurate instructions, faulty packing, unsecured items, hidden defects, or unavoidable events beyond reasonable control. The customer is expected to ensure that goods are suitably packed and protected unless the booking includes professional packing or wrapping services.
Where the service involves lifting or moving items, the customer must inform the crew of any fragile, valuable, heavy, sharp, hazardous, or awkward items before work begins. The crew may refuse to move items that are unsafe, improperly packed, or likely to cause damage to property or injury to people. The service provider is not liable for damage caused by pre-existing weakness, wear, unsuitable packaging, or structural issues in property, furniture, fixtures, or access routes.
For clarity, the service provider does not accept liability for indirect or consequential losses such as loss of earnings, missed deadlines, lost profits, emotional distress, or business interruption. Any claim for loss or damage must be notified as soon as reasonably practicable and, where possible, before the crew leaves the site. The customer must give the service provider a fair opportunity to inspect the issue and investigate the circumstances.
The customer is responsible for making sure that all items handed over for transport are lawful to carry, own, or dispose of. If the service includes removal of unwanted goods or waste, the customer must disclose what is to be collected and whether any items are classed as controlled waste, electrical waste, furniture waste, or other regulated material. The service provider will comply with applicable UK waste regulations and will only transport, store, or dispose of waste in accordance with legal requirements.
Waste must not be placed in the vehicle unless the service has been agreed as a disposal, clearance, or recycling job and the nature of the waste has been declared in advance. The service provider may refuse items that are hazardous, contaminated, illegal, or otherwise unsuitable for transport or disposal under current legislation. Any waste collection service may require the customer to confirm ownership and authority to dispose of the items.
If the customer requests disposal of waste or unwanted goods, the service provider may use licensed waste transfer or disposal facilities and may charge any associated fees. The customer must not instruct the crew to fly-tip, leave waste on the public highway, or dispose of regulated items improperly. The customer agrees that the service provider may decline any load that could breach environmental or waste-handling laws. In some cases, proof of lawful disposal may be retained for records and compliance purposes.
Man With Van Tottenhamgreen will take reasonable care when loading, transporting, and unloading items, but the customer must understand that moving goods always carries some risk. The service provider is not responsible for pre-existing damage or for minor cosmetic marks that may occur despite reasonable care, especially where access is tight, items are awkwardly shaped, or the goods are old or fragile. Customers are encouraged to consider insurance for high-value or irreplaceable goods.
The customer must ensure that the correct size and nature of the service has been booked. If a larger vehicle, additional crew, or more time is required because the original booking was underestimated, the service provider may apply extra charges or adjust the timetable. The crew may also pause or stop work if they believe continued handling would be unsafe, unlawful, or likely to cause avoidable damage.
If the service provider agrees to dismantle, assemble, or reconnect items, this is carried out as a convenience service and not as a specialist trade unless expressly stated. The customer remains responsible for checking whether items can be moved, disconnected, or reassembled safely. The service provider is not responsible for hidden wiring, defective fittings, manufacturer-specific installation issues, or the failure of items that are already compromised.
Where a delay occurs because of traffic, road restrictions, access problems, or events beyond reasonable control, the service provider will aim to complete the booking as close to the agreed time as reasonably possible. Time slots are estimates unless a fixed appointment has been expressly confirmed in writing. The customer should keep the site accessible and arrange any required permits, passes, or parking permissions in advance.
The service provider may refuse to carry items that are prohibited, unsafe, contaminated, or likely to damage the vehicle or put people at risk. Examples may include explosives, illegal substances, unsealed liquids, live animals, or materials requiring specialist licensing or containment. If such items are discovered after the booking is accepted, the provider may cancel the job immediately and retain any applicable charges for attendance or time already incurred.
Any claim or complaint relating to the service should be raised promptly so that it can be reviewed fairly. The customer should provide relevant evidence, including photographs, descriptions, and any supporting documents. The service provider may request access to the affected item or area to assess the issue. Nothing in these terms limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence.
The service provider may use subcontractors, temporary staff, or suitable vehicles to complete a booking, provided the overall standard of service remains reasonable. The customer may not transfer the booking to another person without prior agreement. Any personal data collected during the booking process will be handled in line with applicable data protection law and used only for legitimate business, operational, and legal purposes connected with the service.
These Terms and Conditions form the entire agreement between the parties in relation to the service, unless varied in writing. If any provision is found to be invalid or unenforceable, the remainder of the terms will continue to apply. A failure by either party to enforce any right or remedy does not waive that right or remedy for future use. Headings are included for convenience only and do not affect interpretation.
These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute, unless consumer law requires otherwise. By confirming a booking, the customer acknowledges that they have read, understood, and agreed to these terms for the provision of man with a van Tottenhamgreen services.