Man with Van Tottenham Green Privacy Policy
This Privacy Policy explains how Man with Van Tottenham Green collects, uses, stores, and protects personal data relating to its customers and prospective customers in the Tottenham Green area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This policy applies to all services provided by Man with Van Tottenham Green to individuals and businesses within the Tottenham Green area.
Scope and Data Controller
Man with Van Tottenham Green acts as the data controller for the personal data it collects and uses in connection with the provision of removal, transport, and related services. As data controller, Man with Van Tottenham Green determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable data protection law.
Personal Data We Collect
Man with Van Tottenham Green collects and processes different types of personal data depending on how you interact with us and the services you request. The categories of data we may collect include:
Identification and contact details, such as your name, address, property details relevant to the move, and other basic contact information you choose to provide to arrange or enquire about our services.
Service and booking information, such as the date and time of your move, collection and delivery addresses, access details, inventory or item descriptions you provide, and any special instructions or notes related to your booking.
Communication records, such as the content of messages, enquiries, and correspondence you send to us, and our responses, including any feedback or complaints.
Payment and transaction information, including details of the services you purchase and non-sensitive payment-related information necessary to confirm that a payment has been made. If external payment processors are used, your full payment card details are handled by those processors and not stored by Man with Van Tottenham Green.
Technical and usage information, which may include information about how you access our website or online content, such as IP address, browser type, and basic analytics data, collected to ensure the security and performance of our services.
Purposes and Lawful Bases for Processing
Man with Van Tottenham Green processes your personal data only where we have a lawful basis under data protection law. The main purposes and corresponding lawful bases are:
To provide and manage our services. We use your personal data to create and manage bookings, schedule and carry out moves, communicate with you about arrangements, and provide customer support. The lawful basis is performance of a contract or taking steps at your request prior to entering into a contract.
To manage payments and accounts. We process information about services provided and payments made for invoicing, confirmation of payment, and financial record-keeping. The lawful basis is performance of a contract and compliance with legal obligations such as tax and accounting rules.
To respond to enquiries. If you contact us with questions about our services or for a quotation, we use the information you provide to respond. The lawful basis is taking steps at your request prior to entering into a contract and legitimate interests in running our business.
To improve and protect our services. We may use aggregated or limited personal data to improve our services, manage capacity, and ensure the security of our systems and vehicles. The lawful basis is our legitimate interests in developing and protecting our business, provided such interests do not override your rights and freedoms.
To comply with legal obligations. We may process personal data where necessary to meet legal, regulatory, tax, or insurance requirements. The lawful basis is compliance with legal obligations.
To send service-related communications. We may send you confirmations, updates about your booking, and important information about your move. The lawful basis is performance of a contract and legitimate interests. We do not use your personal data for unrelated marketing without a separate lawful basis, such as your consent where required.
Data Retention
Man with Van Tottenham Green keeps personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory requirements, and to resolve disputes or enforce our agreements. Retention periods may vary depending on the type of data:
Booking and service records, including your contact details and information about the services provided, are generally retained for a period required by applicable tax, accounting, and insurance laws. After this time, the data is deleted or anonymised.
Correspondence and enquiry records are kept for a reasonable period to allow us to manage follow-up questions, resolve issues, and demonstrate the history of our interactions if needed.
Technical and usage data collected for security or analytics is retained only for as long as necessary to achieve those purposes, after which it is deleted or aggregated.
When personal data is no longer needed, Man with Van Tottenham Green takes steps to securely delete or anonymise it.
Data Sharing and Processors
Man with Van Tottenham Green does not sell your personal data. We may share your personal data with third parties only where necessary and lawful. These third parties may include:
Service providers acting as data processors, who provide services such as payment processing, IT support, data storage, or administrative support. These processors are engaged under written contracts that require them to process personal data only on our instructions, to keep it confidential, and to implement appropriate security measures.
Professional advisers, such as accountants or legal advisers, where needed to obtain professional services in connection with our business. These parties are subject to duties of confidentiality.
Public authorities or law enforcement bodies, where required by law, court order, or to protect our rights, property, or safety, or that of our customers or others.
Where processors or service providers are located outside the United Kingdom or European Economic Area, Man with Van Tottenham Green will ensure that appropriate safeguards are in place to protect your data in accordance with data protection law.
Data Security
Man with Van Tottenham Green takes the security of your personal data seriously. We implement appropriate technical and organisational measures to protect data against accidental or unlawful destruction, loss, alteration, or unauthorised disclosure or access. These measures may include access controls, secure storage, encryption or pseudonymisation where appropriate, staff awareness, and procedures for responding to suspected data incidents.
While no system can be completely secure, we regularly review our security measures and practices to help maintain the ongoing confidentiality, integrity, and availability of personal data.
Your Data Protection Rights
As a customer or prospective customer of Man with Van Tottenham Green in the Tottenham Green area, you have a number of rights regarding your personal data under data protection law. These rights may be subject to certain conditions and legal limitations but generally include:
The right of access. You can request confirmation as to whether we process your personal data and obtain a copy of that data, together with certain information about how it is used.
The right to rectification. You can ask us to correct or complete personal data that is inaccurate or incomplete.
The right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to retain it.
The right to restriction of processing. You can ask us to restrict the processing of your personal data in certain situations, such as while we verify its accuracy or assess an objection.
The right to object. You can object to our processing of your personal data where we rely on legitimate interests as the lawful basis, and we will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms or where processing is required for legal claims.
The right to data portability. Where processing is based on consent or on a contract and carried out by automated means, you may have the right to receive the personal data you provided to us in a structured, commonly used, machine-readable format and to request that it is transmitted to another controller where technically feasible.
The right to withdraw consent. Where we rely on your consent for specific processing activities, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before it was withdrawn.
Exercising Your Rights and Complaints
If you wish to exercise any of your data protection rights or raise a concern about how Man with Van Tottenham Green handles your personal data, you can contact us using the contact details you normally use to arrange our services or by writing to us through our usual communication channels. We will respond to your request or concern in accordance with applicable legal timeframes.
You also have the right to lodge a complaint with the relevant data protection authority if you believe that your data protection rights have been infringed. Details of how to do this can be obtained from the authority responsible for data protection in your country of residence or work, or where you believe an infringement has occurred.
Changes to This Privacy Policy
Man with Van Tottenham Green may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any updated version will apply to all new and existing customers in the Tottenham Green area from the date it is published. You should review this policy periodically to stay informed about how we protect your personal data.
