Man with Van Tottenham Green Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Tottenham Green provides removal and related services. By making a booking, using our services, or allowing our team to carry out work at your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below:
1.1 We, us, our means Man with Van Tottenham Green, the provider of removal and related services.
1.2 You, your means the customer who books or uses our services.
1.3 Services means any removal, transport, loading, unloading, packing, furniture moving, or related services provided by us.
1.4 Vehicle means any van or other vehicle used by us to provide the services.
1.5 Booking means a confirmed request for services accepted by us, whether made online or by any other method allowed by us.
2. Scope of Services
2.1 We provide man and van removal and transport services primarily within Tottenham Green and surrounding areas, as well as to and from other locations in the United Kingdom by prior arrangement.
2.2 Unless otherwise agreed in writing, our services include the provision of a vehicle and one or more members of staff to assist with loading, transport, and unloading of your goods.
2.3 We reserve the right to refuse to transport any item which we reasonably believe to be unsafe, illegal, excessively heavy, inadequately packed, or likely to cause damage to the vehicle, our staff, your property, or third-party property.
3. Booking Process
3.1 You may request a quotation by providing accurate details of the service required, including collection and delivery addresses, access details, dates and times, inventory or approximate load size, and any special requirements.
3.2 Any quotation we provide is based on the information you supply and is not binding if the information is incomplete or inaccurate. We reserve the right to amend or withdraw a quotation if circumstances change or if the actual work differs from that originally described.
3.3 A booking is only confirmed when we have accepted your request for services and you have agreed to the quoted price and any applicable terms, including any deposit requirement where specified.
3.4 You are responsible for ensuring that all details on the booking confirmation are correct. Please notify us promptly of any errors or changes required.
3.5 Changes to the date, time, addresses, or size of the job may affect pricing and our availability. We will inform you of any revised charges before confirming amendments.
4. Access, Parking and Your Responsibilities
4.1 You must ensure that we have suitable and safe access to the collection and delivery locations, including any necessary keys, entry codes, or instructions to reach the premises.
4.2 You are responsible for arranging and paying for any parking permits, suspensions, or pay-and-display fees required to allow our vehicle to park legally and safely at each location.
4.3 If there are access restrictions such as narrow streets, low bridges, limited loading bays, height restrictions, or internal obstacles like tight staircases, you must inform us in advance. Additional time or alternative arrangements required as a result may be charged.
4.4 You must ensure that all items to be moved are ready for transport, properly packed where applicable, and that any appliances are disconnected, defrosted, and drained before the service begins.
4.5 You, or a responsible adult authorised by you, must be present at the collection and delivery addresses to direct our staff and to check that all items have been collected and delivered as required.
5. Payments and Charges
5.1 Unless otherwise agreed, our charges are based on time, distance, load size, and any additional services requested, such as packing or furniture assembly.
5.2 Prices may be quoted as an hourly rate, a fixed price, or a combination of both, depending on the nature of the job. Any minimum charges or call-out fees will be specified at the time of booking.
5.3 Payment terms will be confirmed with your booking. In most cases, payment is due on completion of the service on the same day, unless a deposit or advance payment has been agreed.
5.4 We accept payment by methods agreed at the time of booking. You must ensure that sufficient funds are available to avoid delay or cancellation.
5.5 We reserve the right to require a deposit for certain jobs, such as long-distance moves, large moves, or bookings at peak times. Deposits are usually non-refundable if you cancel at short notice, subject to the cancellation terms below.
5.6 If payment is not made when due, we may charge reasonable interest, suspend further services, and retain goods in our possession until payment is received in full.
6. Cancellations and Amendments
6.1 You may cancel or amend your booking by providing us with reasonable notice before the agreed start time of the service.
6.2 If you cancel more than 48 hours before the scheduled start time, any deposit paid may be refunded at our discretion, after deduction of any reasonable administrative costs or non-recoverable expenses incurred by us.
6.3 If you cancel within 24 to 48 hours of the scheduled start time, we may retain some or all of any deposit paid and may charge a cancellation fee to cover our costs and loss of business.
6.4 If you cancel within 24 hours of the scheduled start time or fail to be present at the agreed address at the agreed time, we reserve the right to charge up to the full quoted amount.
6.5 Significant amendments, including changes in date, time, addresses, or load size, are subject to availability and may result in revised pricing. If we cannot accommodate the changes and you choose to cancel, the above cancellation terms will apply.
7. Your Goods and Packing
7.1 You are responsible for properly packing your goods, unless you have specifically booked a packing service from us. Fragile items should be wrapped and cushioned appropriately, and boxes should be securely sealed.
7.2 We are not responsible for damage to goods that are inadequately packed, already damaged, or in poor condition before we handle them.
7.3 You must not include in the goods any prohibited, illegal, or dangerous items, including but not limited to explosives, flammable substances, gas cylinders, firearms, chemicals, perishable food, or live animals.
7.4 We reserve the right to open and inspect any box or container where we have reasonable grounds to suspect that it contains unsafe or prohibited items.
8. Liability and Limitations
8.1 We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to your goods arising from our negligence shall be limited to a reasonable replacement or repair cost, subject to the exclusions and limits set out below.
8.2 We are not liable for any loss or damage arising from circumstances outside our reasonable control, including but not limited to severe weather, traffic delays, road closures, accidents not caused by our negligence, or acts of third parties.
8.3 We are not liable for indirect or consequential losses, such as loss of profit, loss of business, loss of data, or loss of opportunity, even if advised of the possibility of such losses.
8.4 Certain goods may have a high value relative to their size, including but not limited to antiques, artworks, jewellery, precious metals, collections, cash, documents, or electronic data. You must inform us in advance if you intend to transport such items. Our liability for these items is strictly limited unless we have agreed in writing to provide additional cover.
8.5 We will not be liable for:
a. Damage caused by your failure to protect or prepare premises, such as covering floors or removing obstructions.
b. Damage to items that are inherently weak or defective, such as brittle furniture, loose veneers, or items assembled from flat-pack materials.
c. Damage caused by your failure to properly dismantle, pack, or secure items prior to the move, unless dismantling or packing by us has been specifically agreed.
8.6 Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable and in any event within 7 days of completion of the services. You must provide reasonable evidence of the loss or damage and allow us an opportunity to inspect the affected goods and premises.
9. Timekeeping and Delays
9.1 While we make reasonable efforts to arrive at the agreed time, we cannot guarantee exact arrival or completion times due to factors such as traffic conditions, previous jobs, or unforeseen events.
9.2 We will not be liable for any loss or expense you incur due to delays beyond our reasonable control. We recommend that you avoid scheduling essential appointments or travel arrangements too close to the expected completion time of your move.
9.3 If we are significantly delayed, we will inform you as soon as possible and work with you to complete the service or reschedule where appropriate.
10. Waste, Disposal and Environmental Regulations
10.1 We operate in compliance with relevant waste and environmental regulations. We are not a general waste collection service and will only remove waste or unwanted items as part of a removal job where this has been agreed in advance.
10.2 Any items to be disposed of must be declared and agreed before the service begins. Additional charges will apply for disposal, based on type and volume of items, and any charges levied by licensed waste facilities.
10.3 We will not remove or dispose of hazardous or controlled waste, including but not limited to asbestos, chemicals, medical waste, or any materials requiring specialist handling or permits.
10.4 Where we agree to dispose of items on your behalf, we will take them only to authorised and licensed facilities or reuse and recycling points, in accordance with applicable legislation.
10.5 You remain responsible for any waste or items left behind at the property if these were not specifically included in our agreement for removal or disposal.
11. Insurance
11.1 We maintain appropriate insurance policies in relation to our vehicles and business activities, in line with our legal obligations and industry practice.
11.2 Our standard charges do not include separate insurance cover for your goods. If you require additional protection, you are advised to arrange your own insurance or request details of any enhanced cover options we may offer.
12. Complaints and Dispute Resolution
12.1 If you are dissatisfied with any aspect of our services, you should raise the issue with our team as soon as possible so that we can attempt to resolve it promptly.
12.2 If the matter cannot be resolved on the day, you should submit a written complaint with full details of the issue and any supporting evidence within 7 days of the service date.
12.3 We will investigate your complaint and aim to respond within a reasonable time, proposing remedial action where appropriate and proportionate.
13. Privacy and Data
13.1 We collect and use personal information such as your name, address, and contact details for the purpose of providing our services, managing bookings, and meeting our legal obligations.
13.2 We will handle your personal data in a secure manner and will not sell your details to third parties. We may share relevant information with our staff, agents, or service partners only as necessary to deliver the services you have requested or to comply with legal requirements.
14. Termination and Refusal of Service
14.1 We reserve the right to refuse or terminate a booking if:
a. You behave in an abusive, threatening, or offensive manner towards our staff.
b. You request that we perform illegal or unsafe activities.
c. The premises or environment are unsafe or unsuitable for the work to proceed.
d. You fail to provide accurate information or fail to make required payments.
14.2 Where we terminate services due to your breach of these terms, you may be liable for all costs incurred and any loss suffered by us as a result.
15. Variations to Terms
15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that particular service.
15.2 Any variation to these terms must be agreed in writing by us and cannot be implied by verbal statements or previous dealings.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services provided by us shall be governed by and construed in accordance with the laws of England and Wales.
16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
By proceeding with a booking or using our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
